Updating firmware is important, it will remove bugs and provide some new features. There are couple of methods to update firmware in nokia n97. You can update firmware directly from your mobile or using Nokia PC suite.Before going to update, make backup your mobile files. And make sure your mobile is fully charged. You can't make or receive any calls during the process. Even emergency calls are not allowed.
To access device updates panel dial *#0000# . Then press options -> Check for updates. If any updates found you get a notification. Then download the update and install. This video will explain better.
If this method failed goto "Applications" in your mobile and check for "SW Update". There you can find new firmware update option.
Sometimes the above two methods may fail. Try to update firmware using your pc. Open Nokia PC Suite and click on 'Nokia Software Updater'. You can download this application from this link. Connect Nokia N97 to your pc. Follow the on-screen prompts until your update is complete.
Still you struggle to get update, the firmware may not available on your area. To find what the latest available device software for your Nokia N97, goto this link and enter your product code. The product code is printed on the white label beneath the battery.
For more information regarding updating software checkout this FAQ.
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